Allow users to report bad/abusive profile matches
One good example is:
Anyone getting Netflix emails gets links to some chick's myspace page. There should be a button to report bogus links so you can easily count reports & spot high value offenders.
Add a feedback loop to check that the social network profile is the correct one (e.g. Facebook) if name is common
Hi Rapportive team,
My last name is common and I get a lot of misdirected email, and a lot of people sign my email address up for web services that I have to cancel. (Damn web services that don't require email confirmation!!!)
Somehow, you've gotten a picture attached to my email address that's not of me. It may be one that someone uploaded to social network Hi5 a few years ago, but I removed all those (also years ago).
Please don't show this inaccurate picture!!
I'm going to vote for the "let users edit their own content" idea. But you could do something else, too: give users a little button that says "not a valid picture" or something, and if the user (say Rajat) clicks then you send the person (say me) an email that says "we found this picture online that's associated with your email address, but it may not be yours..." and asks them to verify or delete it. This would be a boon for you, too, because you get to notify the extra person that your service exists!
I just got an email from a lettings company and rapportive showed the wrong person because the reply address was shared. Would be good to be able to say "no this is wrong, it should be so-and-so".
An example of this is a distribution list email address, or a reply-to service notification email. If I know you'll never find a profile for an email, I should be able to flag it to not look up that email. Some distribution lists change the name based on the person who sent the message. If this happens, you should look up the profile of the name, not the email address.
Recipient will tag the email if obviously its a scam email. But subject to moderation. Can you do that? Voting perhaps from Rapportive users. We could send you the email as well for voting purposes. I don't know but I wanted it flagged, tagged or whatever you may call it. :-)
use full name for search matches, combine with email address search. allow "add to contact info" for outlook/gmail :)
Yup, we want to do this. (In the meantime, until we put in a proper “report” button, we’d appreciate it if you could drop us an email at email@example.com if you find abusive profiles!)
Simon Phipps commented
firstname.lastname@example.org gives some guy who wants me to vote for Ron Paul...
James Betts commented
This is also a bad profile: email@example.com - shows some guy in the UK
Duncan Johnston-Watt commented
I've seen this persistently with one profile. The previous owner of firstname.lastname@example.org (now at Accenture) must have used this email in his LinkedIn profile. Agree that it would be great to be able to provide feedback so rapportive can override default when wrong.
Judith Zissman commented
I also get frequent non-abusive matches - would be nice to be able to flag those - it's disconcerting to see some other person's face next to someone you email with regularly.
Nick Such commented
What about non-abusive false positive matches? This may only be an issue with non-stock Raplets, but I frequently get CrunchBase matches for people like my friend Jon Fox who is not the guy from IntenseDebate.
AdminSam Stokes (Admin, Rapportive) commented
Comment by Brian Meloche from merged idea: "Let me notify Rapportive of emails that can't have a profile. An example of this is a distribution list email address, or a reply-to service notification email. If I know you'll never find a profile for an email, I should be able to flag it to not look up that email. Some distribution lists change the name based on the person who sent the message. If this happens, you should look up the profile of the name, not the email address."
David Latapie commented
The same problem occurs with a gmail address. It links to an Invalide FriendId, MySpace that the account had been deleted either by the admin or by the user.
Now, I understand the information provided by Rapportive is technically correct (there IS a link between this address and MySpace). But, considering the type of relation, a "(invalid)" tag or the like would prove useful (with an option to show invalid links or not, in Rapportive preferences or as a conditional hyperlink).
AdminRahul Vohra (Admin, Rapportive) commented
Thanks for flagging these emails up; I've removed the offending content from them all.
In the meantime, we're still working on a better way for users to report profiles. Thanks for bearing with us.
Toke Riis Ebbesen commented
email@example.com is pretty annoying, as its the standard reply addres for auto-notifications from Google Apps. It seems to belong to a guy in Sudan, according to your info..
Brian McGroarty commented
firstname.lastname@example.org is reported as a fellow named "I'm queer."
Jared Zimmerman commented
email@example.com is currently linked to some porn ad twitter account, there seems to be quite a few of these.